Terms & Conditions of Stay – Casa Serenity

General Terms & Conditions of Stay

Planning your stay at Casa Serenity? Here you’ll find everything you need to know before you arrive – from check-in details to house rules and what’s included during your stay. We’ve kept it simple, transparent, and easy to follow.

Accommodation Reservation

Reservations for Casa Serenity can be made by contacting us directly via email. When you get in touch, we’ll confirm availability and explain the next steps, including the provision of passport details, which are required at the time of booking.

Your reservation is only considered confirmed once we have received the required deposit and sent you a confirmation email.

Arrival & Departure

Casa Serenity is available only to guests named at the time of booking. We require basic passport details for each guest, in line with local regulations. These will be securely held and submitted to the relevant authorities as required by law.

The host reserves the right to refuse accommodation to unregistered guests (including children).

The minimum stay is 5 nights, and the accommodation is only available for the agreed booking period.

Check-in / Check-out

Check-in: from 3:00 PM
Check-out: by 11:00 AM

Check-in/out times may be adjusted with prior agreement. If check-out is delayed without prior arrangement, an additional night may be charged.

Access to the Apartment

Prior to arrival, you’ll receive detailed check-in instructions via email, including the key safe code and apartment entry details. You’ll be provided with two sets of keys. Lost keys will incur a replacement charge of £50.

Maximum Occupancy

Casa Serenity is designed for a maximum of 3 guests, ideally 2 adults and 1–2 children. The sofa bed in the living area can sleep one adult or two children comfortably.

Guest Responsibilities

Guests are expected to treat the apartment and its furnishings with care. Any damage or breakages must be reported immediately and may be deducted from the security deposit.

Should the cost of damage exceed the deposit amount, guests are liable for the remaining cost.

Casa Serenity is strictly non-smoking. Guests are responsible for locking the apartment when leaving, turning off appliances, and ensuring taps and water valves are shut off.

Quiet Hours

The apartment is in a quiet residential complex. We kindly ask all guests to respect quiet hours between 10:00 PM and 8:00 AM. Loud music and parties are not permitted. Breaches of these rules may result in deductions from the security deposit or early termination of the stay without refund.

Cleaning & Linen

Towels, pool towels, bed linen, and kitchen cloths are provided. For stays over 14 nights, fresh linen will be made available.

Additional cleaning or linen changes during your stay can be arranged for an extra charge of £50, payable directly to our local team.

Parking

Free public parking is available.

House Rules

✔️ Guests may use the shared pool and sunbeds at the Canaima complex
✔️ Wi-Fi is included
❌ Smoking is strictly prohibited indoors
❌ Pets are not allowed
❌ Non-registered guests are only allowed with prior approval

Please ensure the apartment is securely locked whenever it is left unattended, and never leave the keys inside the lock. Upon departure, the apartment must be locked and ALL sets of keys returned to the key safe.

Payments and Cancellation Policy

We like to keep things straightforward. Below you’ll find details about payment terms, our £200 refundable deposit, and our cancellation policy. If you have any questions, we’re just an email away – we’re always happy to help.

Accommodation Price & Payment

All rates are listed on our website or provided directly upon enquiry. Prices include water, electricity, internet, cleaning, toiletries, and use of all apartment facilities.

To secure your booking, payment is made in two parts:

A 40% deposit payable within 3 working days of confirmation
The remaining 60% balance is due no later than 30 days before arrival

Payments must be made via bank transfer. Full details will be provided upon booking.

Refundable Security Deposit

A refundable deposit of £200 is required and must be paid via bank transfer no later than the day before arrival. After your stay, the apartment will be inspected.

If there is no damage, the full amount will be refunded promptly. Any loss or damage may be deducted from this deposit.

Cancellation Policy

If you need to cancel your booking, the following charges apply:
- Cancellation less than 45 days before arrival: 50% of the total stay
- Cancellation less than 25 days before arrival: 80% of the total stay
- Cancellation less than 14 days before arrival: 100% of the total stay
In all cases, the cleaning fee will be refunded in full.

By confirming your booking, you agree to these terms and conditions. We’re always happy to answer any questions or clarify anything by email — just reach out!

From Date

Number of Days

No. of People

Name

Tel No.

Any Questions?

Travel tips, local guides, and all things Gran Canaria.

Looking for insider tips before your Gran Canaria holiday? Our blog is here to help you plan the perfect stay. From travel checklists and local hotspots to hidden gems and day trip ideas, we’ve gathered everything you need to make your time in Puerto Rico unforgettable.

Whether you’re staying at Casa Serenity or just exploring the area, you’ll find practical guides and local inspiration right here.